Terms of Service

1. Agreement to Terms

By accessing or using PrivatClaw ("Service," "Platform," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

Last Updated: February 5, 2024

2. Description of Service

PrivatClaw provides a privacy-focused platform for deploying and managing AI assistants. Our service includes:

• Isolated server infrastructure for AI assistant hosting
• Multi-channel integration (Telegram, WhatsApp, Slack, Discord, etc.)
• Access to various AI models (GPT-4, Claude, Gemini, local models)
• Team collaboration and management tools
• API access for custom integrations
• Customer support and documentation

3. Account Registration

3.1 Eligibility

To use PrivatClaw, you must:

• Be at least 13 years old (or 16 in the EU)
• Provide accurate and complete registration information
• Have the legal capacity to enter into these Terms
• Not be prohibited from using our Service under applicable law

3.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your password
• All activities that occur under your account
• Notifying us immediately of any unauthorized access
• Ensuring your account information is accurate and up-to-date

4. Subscription Plans and Billing

4.1 Plans

We offer three subscription tiers:

• Starter Plan: Free forever with limited features
• Professional Plan: $29/month with advanced features
• Enterprise Plan: Custom pricing with full features

4.2 Payment Terms

• Subscriptions are billed monthly or annually in advance
• Payment is due immediately upon subscription
• We accept major credit cards and other payment methods
• All fees are non-refundable except as required by law or our Money-Back Guarantee

4.3 14-Day Money-Back Guarantee

If you're not satisfied with your paid subscription, request a full refund within 14 days of purchase. This applies to first-time subscriptions only.

4.4 Automatic Renewal

Subscriptions automatically renew unless you cancel before the renewal date. You'll receive notice before renewal with the option to cancel.

4.5 Price Changes

We may change subscription prices with 30 days' advance notice. Existing subscribers will be grandfathered at their current price for one billing cycle after the change.

5. Acceptable Use Policy

5.1 Permitted Use

You may use PrivatClaw for any lawful purpose consistent with these Terms, including:

• Personal productivity and assistance
• Business operations and customer support
• Development and integration with your systems
• Team collaboration and communication

5.2 Prohibited Activities

5.3 AI Model Usage

When using AI models through PrivatClaw:

• You must comply with each AI provider's usage policies
• You are responsible for content generated by your AI assistant
• You must not use AI to create harmful, illegal, or misleading content
• You acknowledge AI limitations and potential for errors

6. Intellectual Property

6.1 Our Rights

PrivatClaw and all related trademarks, logos, and service marks are owned by us. You may not use them without written permission.

6.2 Your Content

You retain all rights to content you create or process through PrivatClaw. By using our Service, you grant us a limited license to:

• Host and process your content to provide the Service
• Make backups for disaster recovery
• Use anonymous, aggregated data for service improvements

Important: We do NOT claim ownership of your data or AI conversations.

6.3 Feedback

If you provide feedback or suggestions, we may use them without obligation or compensation to you.

7. Privacy and Data Protection

Your privacy is critical to us. Our Privacy Policy explains how we collect, use, and protect your data. Key points:

• Your AI conversations remain on your isolated server
• We use end-to-end encryption for sensitive data
• We comply with GDPR, CCPA, and other privacy regulations
• We never sell your data to third parties

8. Service Level and Uptime

8.1 Uptime Commitment

• Free Tier: Best-effort basis, no SLA
• Professional: 99.5% uptime SLA
• Enterprise: 99.9% uptime SLA with guaranteed response times

8.2 Maintenance

We may perform scheduled maintenance with advance notice. Emergency maintenance may occur without notice.

8.3 Service Credits

If we fail to meet our SLA, you may be eligible for service credits. Contact support for details.

9. Termination

9.1 By You

You may cancel your account at any time through your dashboard. Cancellation takes effect at the end of your billing period.

9.2 By Us

We may suspend or terminate your account if you:

• Violate these Terms
• Fail to pay fees
• Engage in fraudulent or illegal activity
• Pose a security risk to our Service or other users

We will provide notice before termination except in cases of severe violations.

9.3 Effect of Termination

Upon termination:

• Your access to the Service ends immediately
• You can export your data within 30 days
• We will delete your data after the retention period
• You remain liable for any outstanding fees

10. Warranties and Disclaimers

10.1 Our Warranties

We warrant that:

• We will provide the Service with reasonable care and skill
• We have the right to provide the Service
• We will comply with applicable laws

10.2 Disclaimers

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• We are not liable for indirect, incidental, or consequential damages
• Our total liability is limited to the amount you paid us in the past 12 months
• We are not responsible for third-party services, AI models, or connected channels
• We are not liable for data loss if you fail to maintain backups

12. Indemnification

You agree to indemnify and hold us harmless from any claims arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any laws or third-party rights
• Content generated by your AI assistant

13. Changes to Terms

We may update these Terms occasionally. We will notify you of material changes via:

• Email to your registered address
• Prominent notice on our website
• In-app notification

Continued use after changes constitutes acceptance. If you disagree, you may cancel your account.

14. Dispute Resolution

14.1 Informal Resolution

Before filing a claim, contact us at legal@privatclaw.com to resolve the dispute informally.

14.2 Arbitration

Disputes that cannot be resolved informally will be settled by binding arbitration, except where prohibited by law.

14.3 Class Action Waiver

You agree to resolve disputes individually, not as part of a class action, except where prohibited by law.

15. Governing Law

These Terms are governed by the laws of [Jurisdiction], without regard to conflict of law principles.

16. Miscellaneous

16.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and PrivatClaw.

16.2 Severability

If any provision is found unenforceable, the remaining provisions remain in effect.

16.3 No Waiver

Our failure to enforce any right or provision is not a waiver of that right.

16.4 Assignment

You may not assign these Terms without our consent. We may assign them with notice to you.

17. Contact Information

Questions about these Terms?

• General: support@privatclaw.com
• Legal: legal@privatclaw.com
• Billing: billing@privatclaw.com
• Mail: PrivatClaw Legal Team, [Address]